about mothercare

Mothercare Indonesia confirmed that its business is unaffected by the recent closure of Mothercare in the UK and will continue to operate and grow in Indonesia. Mothercare is a leading retailer and one stop shop for parents and parents to be. It is the best place for parents to find the right products with the finest quality for all their parenting needs since 1961.

Mothercare in the UK closed its final store on the 12th of January 2020 and has signed an exclusive deal with a new partner to re-introduce the much loved Mothercare brand in the UK later on this summer. Mothercare’s International business is profitable and growing with more than 1000 stores in 40 countries and remains unaffected by the recent closure of Mothercare in the UK.

In Indonesia, Mothercare is operated by the Kanmo Group. Speaking on the recent developments, Manoj Bharwani – Co-Founder & Managing Director of Kanmo Group, said, “Mothercare Indonesia is a separate organization with exclusive rights to operate Mothercare in Indonesia. Mothercare in Indonesia is loved by many and is growing strongly! We currently operate 47 stores in 16 cities and have plans to open another 5 stores in 2020. Our online site, www.mothercare.co.id, along with our brick and mortar stores are registering strong sales growth year on year. We recently opened Mothercare’s largest store in Southeast Asia at Grand Indonesia Mall, where you can find the widest variety of Pushchairs, travel, feeding, nursery, toys & fashion products all under one roof. We are confident that Mothercare in Indonesia has huge opportunity to grow across the country.”

The Kanmo group manages more than 15 brands in Indonesia, such as Coach, Kate Spade New York, Nespresso, Mothercare, Early Learning Centre, Justice, Gingersnaps, Havaianas, Wilio and many more. The Indonesian retail market is growing significantly across all categories and we believe that Indonesia will become the leading market for retail consumption in Asia in the near future.

store credit

Store credit is equivalent to a value returned/refund to your web account due to order cancellation. It can be used to buy other goods from our website.

If your web order is fully cancelled due to product does not pass the quality control or cannot be fulfilled by any of our store or warehouse, ''store credit'' will be added to your account. The store credit amount will have the same value as what you have paid. Store credit is valid for 6 months and can be used for your online purchase.

Store Credit

Store Credit

Store credit is equivalent to a value returned/refund to your web account due to order cancellation. It can be used to buy other goods from our website.

If your web order is fully cancelled due to product does not pass the quality control or cannot be fulfilled by any of our store or warehouse, 'store credit' will be added to your account. The store credit amount will have the same value as what you have paid. Store credit is valid for 6 months and can be used for your online purchase.

Store credit will be added to your account within 24 hours after your web order is confirmed as fully cancelled.

You can check your store credit balance and history by going to my account -> store credit, or click here

  • Before using your store credit, please make sure to login using your registered email account
  • Start browsing the product(s) in our website and add to basket
  • Proceed to check out page
  • At the payment option page, you may choose "store credit" as one of your payment method
  • You may/may not utilize all your store credit in 1 (one) transaction
  • Please make sure your store credit balance is greater or same as the products’ value in your basket
  • If your store credit does not have enough balance to pay for the whole basket, you may choose another payment method to pay the remaining balance

Yes. store credit is only valid for 6 months after it's added to your account.

  • Please make sure that your store credit is still valid
  • If your store credit does not have enough balance to pay for the whole basket, please choose another payment method to pay the remaining balance
  • If you still have question about your store credit, please email to support@mothercare.co.id for further assistance

Delivery Information

Delivery Information

You can choose one of the following shipping methods:

    1. Deliver to address:

Your paid orders will be processed and shipped within 2-3 working days for Jabodetabek area and 3-7 working days for outside of Jabodetabek areas. (No deliveries will be made on Saturday, Sunday or Public Holidays). The shipping cost for this service will be shown after you fill in the delivery address during check out.

    1. Pick up in store:

This service allows you to pick up your orders from any of our retail store for free (no charges apply).

Click here for further information about our delivery services.

Sorry, we cannot provide information about receipt numbers at the moment. You can check your order history here

Packages will be delivered using Sicepat regular delivery services, RPX, and our in-house delivery team.

Delivery is made on Monday - Saturday (Delivery is not carried out on Sundays and National Holidays)

After placing an order, you will receive a confirmation email regarding order details and an invoice. If you do not receive a confirmation email in your inbox, please check your spam or junk folder. Our Customer Service Center will contact you via email or telephone if there is an issue with your order.

You can contact our Customer Service Center via email: support@kanmogroup.com, and we can help you find the best solution.

After you log in, you can go to 'my account' and go to 'address book' to edit, add or remove your saved addresses.

However, please be informed that we cannot change your delivery address after you placed an order. Please make sure to fill in the correct delivery address before checking out your shopping basket.

If no one is available to receive your package, our courier will contact you to reschedule the delivery.

The courier can only come to the customer's residence twice, if the item is not received, it will be returned to our warehouse.

Please note that your order may be processed from a different location (from our warehouse or from our retail shop). In such a case, you will receive your order separately.

Please contact us via email to support@kanmogroup.com if you do not receive your entire order within the estimated time stated.

You can return the product within 14 days of receipt of the product. *T&C applied

Please refer to our return & exchange information page for policies and how to return or exchange your product. Click here

Delivery time may vary depending on the destination city, dimensions and weight of the product ordered.

Yes, for certain products, we can help to assemble your item at no extra cost (first purchase). If you need assembly services for your next purchase, you can contact our Customer Service Center at support@kanmogroup.com

Shipping and handling fees will be calculated after you complete your shipping address at checkout.

Shipping and handling fees are calculated based on:

  • City of the delivery destination
  • Product weight / accumulated product weight or product dimensions whichever is greater

Calculations are made based on the rules of our Logistic Partner with the following conditions:

  • If the total weight is
  • If the total weight >= 0.3 kg (for each kilogram), then the fee will be rounded up (if the weight is 1.04kg, then the shipping weight is calculated as 2kg)

**Minimum shipping fee Rp. 18,000 (all over Indonesia)

You can contact the Customer Service Center at support@kanmogroup.com (working hours, excluding holidays and national holidays) so that we can assist with the return and exchange process. Click here to find out the terms and conditions.

Pick up in store

Pick up in store

This service allows you to pick up an order from one of our stores free of charge (no additional cost). Click here to view store locations.

During checkout, you can choose to have your order delivered to your address or picked up in-store. The store selection depends on the product stock availability in our retail store. If you don't find the shop you want in the selection list, thus, the product you ordered may not be available at that store.

You can check the store availability in the product detail page. You can also find the available stores upon check out. The store options are subject to the availability of the item(s) you ordered. If any store is not listed in the shipping method options, the item(s) you ordered might not be available at that particular store at the moment.

Your order is ready to collect within two business days after you make payment. You will also be notified via email when the product is ready to be picked up. For further information, please contact our Customer Service Center at support@kanmogroup.com

When you pick up an order in a store, you will be asked to provide a web order reference number. You can show proof of purchase found on the website (or application) and display a confirmation email stating that your order is ready to be picked up by our store staff.

If you are unable to collect your order for any reason, please let us know by confirming via email to support@kanmogroup.com, or you can give a direct call to the store you selected.

Click here for store opening times, addresses and telephone numbers.

My Account

My Account

To register an account, you will be asked to fill in your personal information including your name, email address, phone number, delivery address, and more. Please make sure that the information you put is correct.

Click here to register

If you have already registered in our retail store, you can activate your membership online by clicking on the sign in button (or click here).

Click on "Create Account" and validate your Privilege Club account by filling in your card barcode and CVV.

Please contact our Customer Service at 021-29181155 or support@mothercare.co.id to get assistance in activating your membership online.

Please make sure that you have entered your registered email address or mobile phone and the correct password. If you need further assistance, please contact our Customer Service at 021-29181155 or support@mothercare.co.id.

Once an order has been placed, you are unable to change your payment method. Please note that we do not store any of your payment information or payment card detail in our system.

To update or change your personal information, please log in first and go to 'my account'.

After you log in, you can go to 'my account' and go to 'address book' to edit, add or remove your saved addresses.

However, please be informed that we cannot change your delivery address after you place an order. Please make sure that you enter the correct delivery address before checking out your shopping basket.

If this case happens, please reset your password by clicking on "forgot your password?" button as you sign in. We'll send you the instructions and link to reset your password by email. If you don't receive the email, please check your spam or junk folder. If you need further assistance, you may contact our Customer Service at 021-29181155 or support@kanmogroup.com.

Troubleshoot

Troubleshoot

Make sure your connection is stable, and use the chrome browser when accessing mothercare.co.id via mobile (android/ios) or desktop for the best shopping experience. If you are still having trouble, try clearing the 'cache & cookies' on your browser before accessing our website.

Click here to find out how to shop online

If there is an issue with your order, please contact our Customer Service Center at support@kanmogroup.com.

You can contact our Customer Service Center by sending text here or email at support@kanmogroup.com so we can help you find the best solution.

You can contact our Customer Service Center by sending text here or email at support@kanmogroup.com so we can help you find the best solution.

Refund Policy

Refund Policy

If your web order is fully cancelled due to product does not pass the quality control or cannot be fulfilled by any of our store or warehouse, refund will be made right after your order is cancelled by adding 'store credit' to your account. The store credit amount will have the same value as what you have paid. Store credit is valid for 6 months and can be used for your next online purchase.

If your web order is cancelled partially due to product does not pass the quality control or cannot be fulfilled by any of our store or warehouse, refund will be made through bank transfer or e-voucher within 14 working days and you will be contacted by our Customer Service for further details.

If your web order is fully cancelled due to product does not pass the quality control or cannot be fulfilled by any of our store or warehouse, 'store credit' will be added to your account. The store credit amount will have the same value as what you have paid. Store credit is valid for 6 months and can be used for your online purchase. Click here for more FAQs about store credit.

Gift Lists

Gift Lists

Gift List or Gift Registry allows you to list down the product(s) in our website that you want to receive as a gift from your friends or family. You can add gift list based on occasions: birthday, baby registry or wedding. After creating a gift list, you can share it to your friends and family so that they'll know what are the perfect gifts you want to receive on those special occasions.

Before creating a Gift List, you will need to log in to our website first. After logging in, go to “gift list” button or click here. Click on “add new” and select the gift registry type based on the occasion: birthday, baby registry or wedding. Please fill in the required information including the required registrants’ and the shipping address

  1. To add a product to your Gift List, you need to log in first to our website and browse our selection of products through search box or by category.
  2. If you have found a product to be added to your Gift List, click on the product and you will be directed to the product detail page.
  3. On product detail page, click on "add to wishlist" and the product will be automatically added to your Wish List.
  4. In your Wish List, click on "add to gift registry", select the occasion and the product will be automatically added to your Gift List.

Please repeat the process if you want to add more products to your list.

  1. Before updating your Gift List, you need to log in to our website first
  2. Go to “gift list” button
  3. Click “manage items” if you want to update the product(s) listed on your Gift List
  4. Or click on “edit” if you want to update Gift List information or registrant.
  1. Please log in to our website
  2. Go to “gift list” button
  3. Click “share” on the Gift List that you want to share
  4. Fill in the information of the sender (“Sender” refers to the person who share this Gift List to the invitee and may also means the one who is expecting the gift) and the invitee (refer to those who will receive the Gift List and will buy the product(s) on the Gift List). Please note that you are allowed to have more than one invitee with max. of 3 email addresses).
  5. Click “share gift registry”
  6. Your Gift List has been successfully sent to the invitee(s).

If you receive a Gift List from a sender, click on the Gift List url shared, click “add to bag” on item(s) you want to purchase, and enter the quantity you need. Before proceeding to check out, you will be asked to log in or register an account.

All purchases will be delivered to the address selected as you check out. Please make sure to fill in the correct delivery address before checking out your shopping basket.

Wish Lists

Wish Lists

Wish List is a place where you can save your favourite item(s) from our website and check out the item(s) anytime you want.

Before adding any item to wish list, you need to log in to your account or register an account at our website. After logging in, you can simply browse through our wide selection of products online. If you find item(s) you like, click on the product and you will be directed to the product detail page where you can read description and specification of the product. After checking on the information, click on "add to wish list" and the item(s) will be added automatically to your Wish List.

Please log in to your account and go to "Wish List" or simply click here. All products that you have added to your Wish List are listed in that section and you can check out the product(s) anytime you want.

You can update your Wish List by clicking on the Wish List button or go to here. In your Wish List, you are able to remove item(s) from your Wish List, update quantity of an item, add item(s) to your Gift Registry/Gift list, or add the item(s) on your Wish List to your shopping basket.

We are sorry that this feature is not available in our website. However, you can add the item(s) on your Wish List to your Gift List. After adding the item(s) to your Gift List, you can share the Gift List to your family or friends.

All purchases will be delivered to the address selected as you check out. Please make sure to fill in the correct delivery address before checking out your shopping basket.

Payment Method

Payment Method

You can contact our Customer Service at support@kanmogroup.com (working hours, excluding holidays and national holidays) so we can help find the best solution. Click here to view payment methods.

You can contact our Customer Service at support@kanmogroup.com (working hours, excluding holidays and national holidays) so we can help find the best solution.

You have one hour to finish your order's payment before it is automatically canceled by our system.

You can use Gift Cards & E-Gift Cards to make payments when shopping online or in stores. You can see the rules for paying with Gift Cards here.

You can use Gift Cards & E-Gift Cards to make payments when shopping online in the following ways:

  • On the checkout page, enter the Gift Card number in the column provided
  • Enter the Gift Card pin
  • Click ""Add""

You can add Gift Cards up to 10 times. If you use a Gift Card, your Gift Card balance will automatically be reduced if you make a successful transaction. Meanwhile, if you use an E-Gift Card, the remaining balance will be forfeited when you have made a successful transaction.

You can use Gift Cards to make payments when shopping at our Store in the following ways:

  • When making a payment, give your Gift Card to our staff
  • Our staff will ask how much nominal you want to use
  • After successful payment, our staff will explain how much your Gift Card is left. If there is a nominal amount left, you can use the Gift Card when making your next purchase.

You can combine several available payment methods when shopping online.

For example, you can combine Store Credit, Gift Card and Bank Transfer payment methods in one transaction.

Returns & Exchanges

Returns & Exchanges

If you wish to return or exchange any item you received, please see the full terms & conditions here

How to Shop

How to Shop

First time placing an order? Find the easy step-by-step shopping at mothercare.co.id here

Yes. You can select the option to wrap the item as a gift in the detail page section or on the check out page by checking the gift wrapping option.

All available product at store can be gift-wrapped. You just have to tick the gift wrap option on the checkout page.

You are not charged for gift-wrapping. If you want a colored gift wrap, choose the Pick up in Store feature. For direct shipment from our warehouse, the gift wrap you receive may vary depending on stock availability.

Yes. You can give instruction to wrap all the products into one.

Of course. You can pick up the product at the closest store.

Of course. You can write the message you want to convey when selecting the gift-wrapping option on the checkout page.

Size Chart

Size Chart

See our size chart here

Refer a Friend

Refer a Friend

  • offer is only valid on first online transaction made at https://www.mothercare.co.id
  • maximum discount value that you can receive is Rp500.000
  • exclusions may apply on some products (please refer to website footer for details)
  • offer does not require a coupon code, discount will be automatically applied on your first purchase
  • please make sure to sign in to our website or register if you don’t have an account
  • price deduction will be reflected at checkout or on order review page
  • offer is not valid with conjunction of other promotions or e-vouchers
  • if your order is cancelled, the maximum refund you will receive is the amount you actually paid
  • this offer will not be valid if you have made your online transactions at https://www.mothercare.co.id in the past
  • Kanmo Group may suspend or terminate the Program or your ability to participate at any time for any reason
  • we reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals in our sole discretion as deemed fair and appropriate.
  • you are eligibile to receive Rp100.000 store credit for every first online purchase made by your referee at https://www.mothercare.co.id
  • store credit will be added to your account if the order from your referee has been shipped and not before
  • store credit is valid for 6 months after added to your account
  • store credit is only valid for purchases made on https://www.mothercare.co.id
  • store credit cannot be withdrawn as cash
  • you will not receive any store credit if your referee(s) have made their first online purchase at https://www.mothercare.co.id in the past
  • Kanmo Group may suspend or terminate the Program or a user's ability to participate at any time for any reason.
  • we reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals in our sole discretion as deemed fair and appropriate
  • we reserve the right to suspend accounts or remove Store Credit if we notice any activity that we believe is abusive, fraudulent, or in violation of the Kanmo Group Terms of Service or Payments Terms of Service
  • we can update these terms at any time without prior notice.
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