A. Returns & Exchanges Policy

In ELC, we guarantee every toy is 100% authentic and has gone through a quality control before it gets delivered to you.

However, if you're not satisfied with the product(s) you purchased; or if the product(s) you received is damaged, we’re more than happy to exchange them! Exchange claim is valid with up to 30 days* after date of purchase.

  • Returned in its original state
  • Unused and in original packaging
  • Proof of purchase is required

Returns and exchanges are not allowed for Sale/permanently reduced items with over 30% discount.

*kanmo Circle offers a wide range of benefits that get more rewarding the more you spend including 30 days return & exchange. Visit kanmocircle.com to check your details or sign up to additional benefits today. Not a member you can return non discounted items upto 7 days from purchase.

Returns are only allowed for online purchases outside Jabodetabek. Please contact our agent who will fully support you with any Returns enquiries 021-29181155

Please note, any postage incurred by returning the product(s) to us will not be refunded.

B. How to Return & Exchange

Find your nearest store to exchange here

Please click here to find complete details of your transaction & eligibility

Returns are only allowed for online purchases outside Jabodetabek. Please contact our agent who will fully support you with any return’s enquiries 021-29181155

Please note that any postage incurred by returning the product(s) to us will not be refunded.

C. Warranty

*If your item is under warranty, you are eligible to receive full service, free of charge, that includes checking, service, spare-part replacement and shipping.

** If your item has passed its warranty period, you are still eligible to receive full service that includes checking, service and spare-part replacement but service fee at your own cost is required.

***with approval from Store Area Manager

Please note that any exchange will not be proceed if the item you purchased is out of warranty

If you wish to exchange the product you received

You can contact us at 021-29181155 or support@kanmogroup.com

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